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moving towards a more sustainable health system but importantly, for facilitating a better, and more
            dignified end-of-life journey for Hong Kong citizens.

            Study Highlights (1)
            A demonstrated need to enhance public education and advocacy on “end-of-life care”                  Questions

            End-of-life care remains an ambiguous concept to most people in Hong Kong. According to the study,
            55.1% of respondents regarded themselves as having limited, little, nil or uncertain confidence in       Q1
            managing EoLC and its associated arrangements. Respondents also had a vague understanding of EoLC
            components. “Funeral assistance” proved to be the most understood component, to which 63.6% of           Q2
            respondents responded positively; the other most-acknowledged EoLC parts being psychological
            counselling (58%) and social support (43.7%). While methodologies of EoLC have historically
            accentuated an integrated approach which encompasses physical, psychological, social and spiritual
            support. While most respondents proved to have some understanding of EoLC, most people in Hong
            Kong do not appear to be familiar with the vast and holistic scope of the concept. Instead, study findings
            point to a relatively disjointed understanding of EoLC and its individual components.

            Findings also illustrate that sources of information on community EoLC services are scattered, where     Q9
            healthcare professionals in hospitals (32.2%) were found to be the most common channel of information
            dissemination. More concentrated efforts should be placed on public education and advocacy so that
            citizens will be able to understand the concept of EoLC and learn about related services in the
            community in a less fragmented manner.

            Study Highlights (2)

            Current end-of-life care services in communities have room for improvement, particularly in
            enhancing service comprehensiveness

            At the time of study administration, only 23.4% of respondents were able to identify end-of-life care     Q3
            service provision points in the community; of which 30.9% had direct experience in using related        Q4
            services. The average service satisfaction score among users is a moderate 3.88 out of 6 where
            enhancing service comprehensiveness (65.1%), increasing promotional intensity (48.2%) and               Q5a
            improving the performance of service providers (42.8%) were recognised by users as key elements that
            would contribute to the betterment of existing community EoLC services in Hong Kong.

            In contrast, a majority of respondents who had no prior experience in using EoLC services indicated     Q5b
            reasonable price levels (50.7%) and accessibility of services (45.9%) as major considerations for future
            service acquisition. In comparison, service comprehensiveness becomes the most important
            consideration for past users of EoLC services. Reiterating the crux of this report, there is a need to
            review EoLC service provision at a system-level. Policies that lessen potential barriers on service

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